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7-DAY HONOR-BASED MONEY-BACK GUARANTEE

Refund Policy

We strive to provide our customers with the highest quality software along with the best technical, sales and information support services.

To help ensure that our software products are just what you need, free trial / demo versions are available on our website. Comprehensive products and services information is provided as well. To help you make the right decision, you can also contact our sales team at [email protected] or customer care team at [email protected].

We understand, however, that exceptional circumstances may occur due to certain expectations beyond our control. Please get acquainted with our Refund Policy before confirming your software purchase to avoid post-purchase dissatisfaction.

7-Day Honor Guarantee

All digital software products come with a 7-Day Honor-Based Money-Back Guarantee from date of purchase.

Deficiency Remediation

Applicable if the software malfunctions or fails to declared features, and we fail to address it within a reasonable time.

Full Refund or Swap

Issued in full without compensations, or customer may choose an equivalent software replacement product.

Product Return Procedure
1

Submit Within 7 Days

Requests must be sent via email to [email protected] within seven (7) days of purchase.

2

Include Order Reference & Reason

Must contain your order reference number along with detailed and grounded technical reasons for applying.

3

1 Business Day Support Response

Allow up to one (1) business day for our Customer Care Team to review and troubleshoot recommendations.

4

1 Business Day Processing

Once approved, processing takes up to one (1) business day in the original form of payment (Credit Card, Cheque, or Money Order).

Interactive Refund Eligibility Checker
Click a scenario chip below to check if your situation is eligible for a refund:
Software Malfunction (Unfixed)
Refused Technical Support
Purchased By Mistake
Wrong License Selected
Refused Version Upgrade
Changed Mind / Non-Technical
ELIGIBLE FOR REFUND:
If the product declared features malfunction on your device and our support team fails to resolve the deficiency within a reasonable timeframe, you are eligible for a 100% full refund or equal value replacement.

Cases Ineligible for a Refund

1. Client refuses to follow Customer Service instructions or fails to provide requested diagnostic assistance.
2. A technical fix or workaround exists for the reported issue.
3. Software was purchased by mistake or on assumption it performs non-intended functions.
4. Client did not read license description and purchased a license type that does not meet their needs.
5. Reported bug was fixed in a newer version, but client refuses to upgrade.
6. Problem is caused by client’s system, network settings, or third-party device applications.
7. Client changed their mind and no longer wants the product for non-technical reasons.
8. Software purchased was lost, stolen, damaged, or traded.
9. Software was ordered as part of a time-limited promotional campaign.
10. Client purchased/downloaded alternative software assuming it meets needs better.

Need Assistance With Your Purchase or Order?

Our Customer Care Team is available to assist you with order verification, license upgrades, and technical support.

Contact Customer Care