Stop going on about your life story and talk about how your business helps others.
Nearly every website you visit these days has an “About” page, and for good reason: 64% of consumers report they have a strong relationship with a given brand because of shared values.
The “About” page of your site is a great place to share your origin story and company outlook. Too often, though, founders and authors use the “About” page to talk too much about themselves — and miss out on potential sales and inquiries as a result.
It’s important to be human, but let’s not kid ourselves: People visit your website to determine if you can help them solve their problems. Make your “About” page about them instead of yourself, and that will put you miles ahead of the competition.
When written well, your “About” page can play a powerful role in getting you more clicks, subscribers, and sales. Here are 5 steps to ensure you’re doing it right.
#1: Share a compact, relevant story
It’s true that sharing your personal story will humanize your brand or business. But we don’t need to know what your favorite ice cream flavor was when you were ten years old. Sharing your origin story sets the stage for why you should be trusted to do the job.
Story is critical and adds a touch of personality to your company, but make sure the aspects of story that you share show why you’re qualified to help solve the user’s problems.
#2: Make it clear who you can help
It’s important to identify who you serve. This attracts your ideal client, and just as importantly, it turns off prospects that are the wrong fit. But it’s best to let readers decide for themselves. A good rule of thumb is to structure your “About” page as a series of questions or statements that make the reader say “yes” or “no” in their head. This self-identifying validation helps increase brand affinity.
#3: Show proof that you’re the real deal
The psychological reason prospects visit an “About” page is to determine if you’re legitimate. Testimonials, media placements, past speaking engagements, and other social proof are all critical to include on an “About” page.
If you have longevity or expertise in your field, don’t be afraid to show that off, too. “15 years of experience” or, “More than 1,300 clients served” will cement trust in the mind of your reader.
It also helps to reiterate statistics not just about your own company, but about your industry in general. Industry trends and compelling numbers can remind users of the problem they’ve come to you for in first place, and heightens their desire for you to remedy the issue.
#4: Give details on your process
Another great way to inform your reader about your company while making it applicable to them is by explaining how your services work. This can help mitigate fear and hesitation from conservative buyers or consumers who like to know how things will happen before they hand over their email address or credit card.
#5: Direct readers to take action
A cornerstone of good direct-response marketing is that every page or post leads somewhere. In an age where attention spans are eroding, every second counts.
Too often, the “About” page is a dead end. If a consumer has taken the time to get to know you, consider embedding a call to action somewhere in your copy, with a link to next steps. Or at the bottom of the page, remind readers to join your email list or redeem a free gift. It can feel pushy, but if your call to action is linear to what you just communicated in your “About” page, taking that action becomes the logical next step.
Implement these small tweaks to your website’s “About” page and leave out the fluff. You’ll communicate about your company more clearly while inspiring action in prospective clients and consumers.